Shipping and Delivery

Shipping

We want to make your shopping and delivery experience as simple and efficient as possible, if you have any questions or special requests please contact us via hello@tushie.co.nz.

Free Shipping

We are delighted to offer free shipping within New Zealand for all orders over $80.00 including rural delivery.

Delivery Costs

FREE | New Zealand orders over $80 incl. rural addresses. 

$7.00 | New Zealand orders under $80 incl. rural addresses.

Placing your order

Free shipping will be automatically applied to purchases over $80.00 at checkout.
Flat rate shipping will be automatically applied to purchases under $80.00 at checkout.

If you would like us to leave delivery instructions or prefer 'Signature Required' please specify in delivery notes at checkout.

Authority to leave

All parcels are set to 'Authority to Leave' which means if you're not home at the time of delivery the courier will leave your parcel in a safe place on your property where possible. They do not require a signature.
We use Courier Post for the majority of New Zealand deliveries.

If you would prefer 'Signature Required' please specify in delivery notes at checkout.

Order processing

We endeavour to get your order on its way as fast as possible and dispatch daily. Order before 10am and your order should be shipped the same day. 

Sorry we cannot dispatch orders on a Weekend/Public Holiday. 

Once the order has been dispatched you will receive email confirmation with a tracking number to follow its progress.

Our packaging

In the first instance we prefer to use 100% curb-side recyclable post-consumer cardboard collected from our community. 
Although it is not our preference, in the event that we do not have recyclable packaging on hand we will use compostable mailers - click here to see a list of Compost Drop Off facilities from around New Zealand.

We are working towards 100% curb-side recyclable/biodegradable packaging for our shipping. This means your packaging can appear a little ugly on the outside, but rest-assured it is packed with love!

Current packaging consists of:

Join us on Instagram @tushiestore to stay up dated on this journey. 

Gift Wrapping + Gift Cards

We are working on providing a 100% curb-side recyclable and sustainable option for our gift wrapping and gift cards - coming soon!

Delivery

We endeavour to get your order on its way as fast as possible and dispatch daily. Order before 10am and your order should be shipped the same day. 

Sorry we cannot dispatch orders on a Weekend/Public Holiday. 

Lostor Damaged Orders

Once your items have been shipped, they become your property and responsibility. We focus on protecting your order whilst being as environmentally friendly as possible, however if a product arrives damaged, or is misplaced, it is your responsibility to liaise with New Zealand Post or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

International Delivery

At this stage we only deliver within New Zealand.
Shipping to Australia is coming soon - we will update this info via Instagram @tushiestore and to our email subscribers.

Our standard delivery times are 2-3 business days for urban deliveries or 3-5 business days for rural addresses.

Please note:

  • We can not deliver to PO Boxes, please provide a physical address. 
  • At this point we do not deliver outside of New Zealand, please check back soon.
  • We cannot dispatch orders on weekends/public holidays
  • These shipping times do not apply to pre-orders. 
  • Please ensure your shipping address is correct, we cannot be held responsible for un-delivered orders due to incorrect delivery details.
  • Please note that these are estimated delivery times only and are not guaranteed delivery dates.
  • Free Shipping promotions and shipping fees are subject to change

 

If you have any questions chat to us online or email us at hello@tushie.co.nz