How can we help?

We know starting out with reusable nappies can be overwhelming so we want to make your shopping experience as easy as we can. If you have any questions or need a hand feel free to contact us any time.

In the mean time, here are answers to some common questions.

How can I contact Tushie?

How much is shipping?

Free Shipping

Free Shipping for all New Zealand orders over $100 including rural addresses

Flat rate $7.00

Flat rate of $7.00 for all New Zealand orders under $100 including rural addresses

Please see our full Shipping Policy here.

Do you ship to Australia?

Yes we ship to Australia!

Tracked $30.00

Untracked $20.00

Please note:
Grovia and Bubblebubs are available to New Zealand customers only.

Do you ship Internationally?

We ship worldwide. For orders outside of Australia and New Zealand please contact us for an estimate.

Please note:
Grovia and Bubblebubs are available to New Zealand customers only.

Do you have a Rewards/Loyalty programme?

(Under Construction - please check back soon)

Join our Reward Studio to start earning rewards every time you shop. Redeem for discounts and exclusive perks.

What are your payment options?

We accept all major credit cards as well as PayPal, Apple Pay and Google Pay.

Shop now, pay later with Afterpay.

Laybuy coming soon.

Do you have Afterpay or Laybuy?

Yes we have Afterpay!

Laybuy is coming soon.

Do you allow preorders?

A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular items that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you order consists of a pre-order item, the whole order will be processed and dispatched once the pre-order item is available as the postage may not be able to cover two separate orders.

We give an estimate on the item's page of when we expect to receive the items in store. Note this is an estimate and is usually accurate but sometimes delivery is out of our hands due to manufacturing delays, customs hold ups or more. If your order is delayed we will email you to let you know of the new expected arrival date. Otherwise you will receive an email once your order has been shipped.

We let our email subscribers know about preorders, restocks and new launches first - subscribe here.

Do you sell Bundles or Value Packs?

Mix and match any brand and style to build your own bundle. Just choose your nappies and add to cart. Discount will add automatically at checkout.

Buy 6+ get 5% off
Buy 12+ get 10% off
Buy 24+ get 20% off

How do I use discount codes?

Copy/paste or type the discount code into Discount section at checkout.

We have an integration that allows discount code stacking - this is new so there may be some teething problems. Please email us at hello@tushie.co.nz is you have any questions.

Is your packaging eco-friendly?

In the first instance we prefer to use 100% curb-side recyclable post-consumer cardboard.
Although it is not our preference, in the event that we do not have recyclable packaging on hand we will use compostable mailers.

Can I return my item?

Yes of course! If for any reason you are unsatisfied with your purchase contact us within 14 days of receipt to arrange delivery and a full refund. Please review our full returns policy here

Oh No! My item is faulty?

Should an item be faulty, please contact us immediately by emailing hello@tushie.co.nz with your name, order number and details of the fault including a photo. We will send you a pre-paid courier label via email to send the faulty item back to us. Please clearly state if you require a refund or a replacement. If the item purchased is out of stock or no longer available then you will be offered a full refund. Please view the full returns policy here.

How do I use Give 10 Get 10 ?

Give your friends $10 to spend and receive $10 off your next order when they make a purchase!

Read about Give 10 Get 10 here →