If you have a question we are here to help, please feel free to contact us any time.

Email us at hello@tushie.co.nz
Chat to us on Instagram @tushiestore
Chat to us on Messenger @tushiestore
Chat to us online

We are here to help get you started with your reusable  nappy journey! If you have any questions about washing, fitting our products, troubleshooting or just need a hand getting started we would love to help out. Feel free to contact us via any of the following methods;

Email us at hello@tushie.co.nz
Chat to us on Instagram @tushiestore
Chat to us on Messenger @tushiestore

A confirmation email is sent to your nominated email once your order has been placed. if you did not receive this email it is possible your order did not go through, please check junk/spam folders and then email us so we can help out.

No we are online only.

If your email has not been sent it may be possible to change it, please email us with your order number and amendments at hello@tushie.co.nz and we will endevour to fill your request to the best of our ability.

If your order has been packed or shipped unfortunatly we will not be able to make any changes.

If a product you are interested in is out of stock click 'Notify Me' to receive an update when the product back in stock and available to purchase.

Yes we have both Afterpay and Laybuy, select your preferred method of payment at checkout.

Yes, we have an automatic multi-buy discount. Mix and match any brand or style and your discount will automatically apply at checkout.

Buy 6 get 5% off
Buy 12 get 10% off
Buy 24 get 20% off

Discounts cannot be used in conjunction with any other discount. Multi-Buy discounts are NOT available on items that are on sale or clearance.

We care deeply about using earth-friendly materials when sending packages.

Our packages are wrapped in 100% recycled paper and secured with with cotton or hemp twine. Any shipping inserts/swing tags are printed on 100% recyclable and biodegradable card and the sizing is kept to a minimum.

Items are then packaged in either 100% recycled cardboard boxes, repurposed boxes and secured with kraft paper based tape or home compostable mailers. Home compostable mailers can also be resealed once so no extra packaging is used in the event of a return. 

All our packaging is designed to be either home compostable, curb-side recyclable and biodegradable.

Unfortunately at this stage we have not found a sufficient earth-friendly alternative to shipping labels - this is a work in progress.

If you prefer that we do not include any wrap or shipping inserts we are happy to exclude, please let us know in the shipping notes when you make your order.

We are currently shipping as normal.

We are currently experiencing some delays with international shipping delivery times.

All orders are packed with full safety and hygiene measures in place in accordance with Level 2. Once packed parcels are then left in a secure location for our courier driver to collect in accordance with current social distancing rules.

We are delighted to offer free shipping within New Zealand for all orders over $100 

We are delighted to offer FREE SHIPPING within New Zealand for all orders over $100
Flat rate of $7 for all orders under $100

Order before 10am weekdays for same day shipping. Sorry we do not ship on weekends or public holidays. Orders received after 10am on Fridays will ship on Monday.

Once your order is shipped you will receive an email confirmation with the tracking number to follow its progress.

All orders are sent via tracked courier and should arrive either overnight or within 2-5 days. Expect a a slight delay for rural addresses.

Flat rate of $20NZD tracked shipping to Australia

Any additional taxes or customs duties that are incurred within the recipient's country are the responsibility of the buyer/recipient. 

Tushie is legally required to declare the full value paid on shipments and must include an invoice for all orders over $250 for customs should they require it. All packages will be clearly marked Reusable Nappies for customs.

We endeavour to get your order out to you as soon as possible. Place an order before 10am weekdays for same day dispatch.

All New Zealand orders are sent via tracked courier and should arrive either overnight or within 2-5 days. Expect a a slight delay for rural addresses or sale and release periods.

We want to ensure you love your items and are happy with the quality. If for any reason you are not satisfied please email us within 14 days of receipt of purchase at hello@tushie.co.nz

Please note we cannot accept reusable cloth pads for return.

We do not accept exchanges or returns for items that were on sale or clearance.

Our policy lasts 14 days, if 14 days has passed since your purchase unfortunately we cannot offer a return or exchange.

To be eligible for a return your items must be unused and in the same condition as received with all packaging and swing tags attached. Any items that do not meet these conditions will not be accepted for a refund. 

We do not accept returns for purchases made whilst on sale.

Customers are responsible for all return shipping costs for change of mind returns and exchanges. 

For hygiene reasons we do not allow returns for reusable cloth pads.

Apologies! Should an item be faulty, please contact us immediately by emailing hello@tushie.co.nz with your name, order number and details of the fault including a photo. We will send you a pre-paid courier label via email to send the faulty item back to us. Please clearly state if you require a refund or a replacement. If the item purchased is out of stock or no longer available then you will be offered a full refund.

Please do not post the item back to us without first notifying us by email. Items returned without prior notification may be subject to a 10% restocking fee.

Note: we can not be held responsible if you have not followed manurfacture care instructions or if the items have been misused. 

Yes! We want to thank you for choosing to shop with us.

Join our Reward Studio to earn points every time you shop to redeem on exclusive discounts.

Join our Reward Studio to get started with 100 points!

If you already have a Customer Account you can just sign in using the launcher in the bottom right of our website.

If you do not have a customer account click the launcher to join.

Get started with 100 points, earn each time you shop and earn bonus points for actions taken. 

Check your points and redeem for discounts any time using the Reward Studio launcher.

Check your points and redeem any time using the Reward Studio launcher on the bottom right of our website.

Your discount will apply automatically at checkout or enter it in the discount code box.

You cannot use two discount codes at once.

No, there is no expiry date on points rewarded.

You must be signed in to view and redeem your rewards. Sign in via the launcher panel on the bottom left of your screen.

You can only redeem points after you become a member of Rewards Studio. We can not manually reward points retrospectively.

If you need help viewing your points email us at hello@tushie.co.nz

No worries! Just email us at hello@tushie.co.nz and we will be happy to help.